Introduction
Arabic Companion ("we," "us," or "our") operates a platform that connects children with qualified Arabic teachers for structured learning, homework, feedback, and progress tracking. We are committed to protecting the privacy of our users — especially children — and their families.
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website, use our mobile applications, or access any of our services (collectively, the "Services"). By using Arabic Companion, you agree to the practices described in this policy.
Information We Collect
We collect information in the following categories:
Account & profile information
When you create an account as a parent, student, teacher, organisation administrator, or other role, we may collect your name, email address, phone number, password (stored in hashed form), profile photo, and role-specific details such as your organisation name or classroom assignments.
Child learner information
For students using the platform, we may collect learning-related information including assigned coursework, submissions, grades, teacher feedback, attendance records, and progress metrics. This data is provided by or on behalf of a parent or authorised organisation.
Usage & device information
We automatically collect certain technical data when you access our Services, such as your IP address, browser type, device identifiers, operating system, pages viewed, and the dates and times of your visits.
Communications
If you contact us for support, subscribe to our newsletter, or communicate with teachers through the platform, we collect the content of those messages and related metadata.
Payment information
If you purchase a subscription or service, payment details are processed by our third-party payment provider. We do not store full credit card numbers on our servers.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Arabic Companion platform
- Match students with teachers and manage learning programmes
- Deliver assignments, grade work, and track educational progress
- Send service-related notifications, updates, and support responses
- Process transactions and manage subscriptions
- Improve our Services, fix bugs, and develop new features
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations and enforce our terms
We do not use children's personal information for targeted advertising or sell personal data to third parties.
Children's Privacy
Arabic Companion is designed for children to learn Arabic under the guidance of real teachers, with oversight from parents or authorised organisations. We take children's privacy seriously and comply with applicable children's privacy laws, including the Children's Online Privacy Protection Act (COPPA) where it applies.
We collect personal information from children under 13 only with verifiable parental consent or through a school or organisation acting as the child's agent. Parents and guardians can review, update, or request deletion of their child's information by contacting us at the address below.
Teachers and organisations using our platform are responsible for obtaining any required consents before enrolling students.
Data Security
We implement industry-standard technical and organisational measures to protect personal information, including encryption in transit, access controls, and secure authentication through our cloud infrastructure providers.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as your account is active or as needed to provide the Services. We may also retain certain data to comply with legal obligations, resolve disputes, and enforce our agreements.
When you request account deletion, we will remove or anonymise your personal information within a reasonable timeframe, except where retention is required by law or legitimate business needs.
Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Export your data in a portable format
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below. We will respond within the timeframe required by applicable law.
You may opt out of marketing emails at any time by clicking the unsubscribe link in our messages or contacting us directly.
International Users
Arabic Companion serves families and organisations worldwide. If you access our Services from outside your country of residence, your information may be transferred to and processed in countries where our service providers operate, which may have different data protection laws than your jurisdiction.
Where required, we implement appropriate safeguards for international data transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page and update the "Last updated" date. For material changes, we will provide additional notice such as an email or in-app notification.
Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Arabic Companion
Email: privacy@arabiccompanion.com